ESG Initiatives in the PZU Group
Business Strategy 2025-2027
Mission: A responsible organization building a safe and sustainable future.
#Trusted Partner in green transformation
#Better quality of life
#Responsible organization
E | Environment
- Reduction of CO₂e intensity in corporate insurance, banking, and investment activities.
- PZU Sustainable Product Framework: Expanding product assessment and incorporating ESG factors into insurance risk evaluation and pricing.
- Introduction of a pricing model based on behavioral and climate data.
S | Social
- Sponsorship, prevention, and community initiatives carried out by the PZU Foundation.
- Team PZU: Enhancing organizational agility and developing competencies that drive the growth of the PZU Group.
- Creation of a comprehensive wellbeing ecosystem.
G | Governance
- Collaboration and partnership with key stakeholders to develop customer solutions and support market development.
- Building a modern and transparent governance model.
E S | Supporting the Green Transition Through:
- Corporate insurance
- Equity investments
- Debt financing
- Guarantees
E S | Development of New and Existing Products and Services:
- iFlota
- RyzykoPRO
- Process Safety Management (PSM)
Five Key Elements of the PZU Group Strategy:
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Achieving the highest Net Promoter Score (NPS) in the market for products and customer service.
-
Inclusive and transparent sponsorship, prevention, and educational programs.
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Reaching 8 million customers through the mojePZU digital channels.
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Supporting the physical health and mental wellbeing of children and adults.
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Delivering widely accessible solutions developed in cooperation with market participants.
The social responsibility factor is embedded across all values of the PZU Group.
Strategy KPIs 2025-2027 |
|
|
KPI |
Target |
| Reduction of CO₂e emissions intensity in corporate insurance related to customer emissions reporting by 2030 | -23% |
| New investments in the green transition and innovation | PLN 3 billion |
| Number of people reached annually through social responsibility initiatives | 15 million |
Additional KPIs |
|
|
KPI |
Target |
| NPS in products and customer service | #1 in the market |
| Number of customers using mojePZU digital channels | 8 million |
ESG as an Integral Part of the Business
ESG represents an opportunity for business growth by addressing the evolving needs of PZU customers while mitigating reputational and regulatory risks.